Terms of Use

Welcome to www.China-Flag-Makers.com. We provide our website as a service to our customers. Please read these Terms and Conditions carefully. These Terms and Conditions govern your access and use of www.China-Flag-Makers.com.

Privacy Policy

We never make your e-mail address and other private information available to any other company or organization without your permission. If you supply us with your postal address, you may receive periodic newsletters with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an e-mail, calling or writing us at sales@china-flag-makers.com.

Shipping Issues

If you find your order is not shipped to your designated address, please contact us and our customer service reps will contact the logistics company within 24H and resend it to the original destination. However, China-Flag-Makers promises to redo the printing job and ship it to your designated address if our reaction time is over 24H, free of charge.

Copyright Notice

China-Flag-Makers contains graphics, photographs, images, document layouts, artwork, text, fonts, software tools, and other information (referred to herein as "Content"). This Site and all Content are the copyrighted property of China-Flag-Makers. All rights in this Site and its Content are reserved worldwide. It is strictly prohibited to retain the copy, distribute, publish, or use any part of the Content except as expressly allowed in these Terms and Conditions. China-Flag-Makers reserves the right to add, delete, or modify any part of the Content at any time without prior notice.

Others

By accessing or using www.China-Flag-Makers.com you agree to be bound by all of the Terms and Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this website. China-Flag-Makers reserves the right to make changes to this Site and to these Terms and Conditions at any time without prior notice. Your continued use of this Site is and shall be deemed to be your agreement to be bound by any such modifications, alterations or updates.

You also agree that we may provide all legal communications and notices to you electronically by posting them on www.China-Flag-Makers.com or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by emailing us at sales@china-flag-makers.com. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account at www.China-Flag-Makers.com.

FAQ

Below are frequently asked questions by our customers. The questions are divided into several categories to help you locate your answer quickly. If you cannot find the question you are looking for, don’t hesitate to contact us. Our customer service representatives are always at your service.

  • General Information
  • Q: Will you disclose any client’s information to any outside parties?

    A: Never. We understand how important business information is for each customer. Any logo, text or other private information are strictly confidential. We operate all legally and morally.


    Q: What are your Customer Service hours?

    A: Our support staff is available 24 hours a day, 7 days a week. They can be reached by skype or email.


    Q: Can I place my order online at any time?

    A: Yes, online orders can be placed 24 hours a day.


    Q: Can I return the products I ordered after I have received them?

    A: China-Flag-Makers is unable to accept returns on printed graphics due to its custom nature.
    If you’re not satisfied with your purchase, please contact our customer service reps within 7 days of receiving your order, and at our discretion, we will make the proper corrections for you.
    If you find there are small or washable smudges in the printed graphics or stitching problems that may affect the display, China-Flag-Makers would like to offer you a 20% off discount for this order, which can be redeemed for your next order, no minimum spend threshold.


  • Artwork
  • Q: What file types does China-Flag-Makers accept?

    A: AI and PDF are two formats often used for printing in our factory. And other file formats are acceptable, but the scale of the graphic should be 1:1 for the other formats.


    Q: Can you ensure the printing color is the same to my artwork?

    A: All the RGB files will be converted to CMYK when printed. This conversion may lead to slight color difference, which will have influence on the final print effect. To reduce the color difference, we will check your artwork color with standard Pantone C card, so please specify your Pantone color when submitting your artwork.


    Q: I need a little more help getting my art file ready. Do you have Artwork Specifications to check?

    A: Yes, click Artwork Specifications for more graphic specifications. If you need extra help, you can contact our customer service representatives.


    Q: How do I request Artwork Design service?

    A: To utilize our Artwork Design service, first, choose a product you want to buy. In the Product Page, click Artwork Design. And then choose one kind of artwork service according to your needs.


  • Order & Shipping Help
  • Q: What kind of shipping method do you use?

    A: We offer reliable and professional shipping service to ensure the order reach you promptly and safely. FedEx and UPS are commonly used when shipping your order, and if you need to ship with other shipping methods, please contact with our representatives for customer service.


    Q: Can I update the Shipping Address?

    A: Yes, you can update your shipping or change an address the day before an order is scheduled to ship. Please contact us immediately and our Customer Service Representative will assist and confirm this change.


    Q: What do I do if I cannot find certain items in the package?

    A: First, check that the order was shipped and delivered in full. Your order may be shipped in multiple boxes, so ensure all packages are delivered. If all boxes have been received, review the packing slip carefully and inspect the contents of your packages. Contact us if your order was delivered with missing items or parts.


    Q: How long does it take to receive my order?

    A: Normally, we offer 1-day, 2-day, 3-day and 5-day lead time (*after artwork approval) for all our custom products , plus 2-5 business days for shipping which depends on your logistic choices. For more shipping details, please refer to Shipping & Delivery


    Q: What if my package is inspected by the customs?

    A: Customs inspection is usually a routine inspection. If the goods are involved in brand copyright, it is necessary for you to provide the brand Letter of Authorization and the goods will have to be examined by the customs. If there is a discrepancy between the customs data and the actual number of objects, you should provide information or write a report.